Policies

Terms & Conditions

  1. Cancellation within 7 days of check-in, 100% of the total accommodation cost.

  2. All reservations require a 10% deposit to secure the booking. We will place a hold for the deposit on the provided credit card.

  3. All stays out our Harajuku, Akasaka and Shinjuku locations require prepayment at least 7 days before arrival. If no payment is received 7 days prior to arrival, we will place a hold for the total accommodation amount on the provided credit card.

  4. All reservations require a valid credit card at the time of booking. If not provided your reservation will be cancelled

For bookings of 30 nights or more the following policies apply:

  1. Pricing is only applicable to stays of 30 nights or more.

  2. Prices includes all taxes, internet, utilities, services and weekly housekeeping.

  3. To secure the apartment we require a 10% deposit payable via PayPal, credit card or bank transfer.

  4. The deposit is 100% refundable up to 14 days after the day of reservation. After 14 days your deposit is non-refundable.

  5. The first month's payment is due at least 14 days prior to your arrival date. Each subsequent month's payment is due before the start of the new month.

  6. All reservations require a valid credit card at the time of booking.

  7. Any change to your check-in/out date must be given at least 30 days in advance, otherwise your full month rental amount will be charged.

  8. All utility charges are included within reason. Any excessive use will be questioned and you may be asked to pay excess charges above the average.

  9. Any damaged or missing items in the provided apartment will incur a replacement/repair fee (including any labour and postage costs)

Peak Season Policy 

100% of accommodation cost will be held on provided credit card at the time of booking.

Cancellation at any time - 100% charge.

Peak season for 2019/2020 is as follows:

  • Chinese New Year - January 31st 2019 to February 12th, 2019

  • Sakura Season - March 17th 2019 to April 7th 2019

  • Summer Season - August 1st to August 31st 2019

  • Autumn Leaves Season - November 23rd to December 8th 2019

  • New Year Season - December 21st, 2019 to January 5th  2020

  • Chinese New Year - January 18th, 2020 to February 2nd  2020

  • Olympic Season - July 1st to August 18th​ 2020

Privacy Policy

1/3rd Residence Tokyo Serviced Apartments is committed to protecting your privacy. Any information collected on this website will be kept strictly confidential and will not be sold, reused or disclosed.

The only personal information collected by us is the information you provide when you make a reservation or when sending email enquiries. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and, if you make a reservation through our Website, credit card information (such as credit card number, cardholder name, and expiration date). 

 

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions or concerns about our Privacy Policy, please feel free to contact us via the contact us page.